Alika Frankovska

Economics & Liberal Arts Honors Student | McCombs School of Business | The University of Texas at Austin

Role
at Home Advisor at Apple
Location
Austin, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Alika Frankovska

I can be reached at a••••••••@utexas.edu.

Experience

  1. at Home Advisor

    Apple

    May 2025 — Present

    Deliver personalized technical support across Apple’s ecosystem (iOS, macOS, iPadOS, watchOS, and Apple Account), resolving 85% of customer issues on first contact, achieving 87% customer satisfaction through empathy, trust-building, and active listening• Collaborate with cross-functional teams to support clients and engage in 200+ hours of intensive training, leveraging resilience, adaptability, and emotional intelligence to promote high quality service and Apple’s culture of innovation, privacy, and learning

Education

  • Texas McCombs School of Business

    Bachelor of Business Administration - BBA

    2024 — 2028

  • The University of Texas at Austin - College of Liberal Arts

    Bachelor of Arts - BA

    2024 — 2028

  • Lamar High School

    High School Diploma

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Alika Frankovska — at Home Advisor at Apple in Austin, TX, US | Unifers