Alika Frankovska
Economics & Liberal Arts Honors Student | McCombs School of Business | The University of Texas at Austin
- Role
- at Home Advisor at Apple
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Alika Frankovska
I can be reached at a••••••••@utexas.edu.
Experience
at Home Advisor
May 2025 — Present
Deliver personalized technical support across Apple’s ecosystem (iOS, macOS, iPadOS, watchOS, and Apple Account), resolving 85% of customer issues on first contact, achieving 87% customer satisfaction through empathy, trust-building, and active listening• Collaborate with cross-functional teams to support clients and engage in 200+ hours of intensive training, leveraging resilience, adaptability, and emotional intelligence to promote high quality service and Apple’s culture of innovation, privacy, and learning
Education
Texas McCombs School of Business
Bachelor of Business Administration - BBA
2024 — 2028
The University of Texas at Austin - College of Liberal Arts
Bachelor of Arts - BA
2024 — 2028
Lamar High School
High School Diploma
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