Alika Dias

Client centric operations professional with 13 years exposure - Banking and Insurance profile

Role
Client Services Manager at JPMorganChase
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Alika Dias

Banking and financial services professional with 13 years of experience across global client service, markets support, and tax operations within leading multinational organizations. Proven track record in incident management, client escalations, stakeholder communication, and process automation using Alteryx. Skilled in driving operational efficiency, improving reporting accuracy and partnering with stakeholders to deliver high-quality client outcomes while meeting business and regulatory expectations.* Custody Operations* Securities Services* Securities Lending* Fund Accounting* International Tax* Tax Reclaims* Tax Withholding* Prime Brokerage* Incident Management* Markets Operations* Trade Lifecycle* Corporate & Investment Banking* Asset & Wealth Management* Retirement Plan Services* Quality Control* Client Escalation Management* Net Promoter Score review* Client Satisfaction review* Process Optimization* Alteryx Automation

Experience

  1. Client Services Manager

    JPMorganChase

    May 2024 — Present

Education

  • Sikkim Manipal University - Distance Education

    Master of Business Administration (M.B.A.), Finance

    2012 — 2015

  • St. Xavier's College

    Bachelor of Management Studies ( B.M.S ), Finance

    2010 — 2011

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Alika Dias — Client Services Manager at JPMorganChase in Mumbai, MH, IN | Unifers