Alik Pal
Service Engineer - Amara Raja Energy & Mobility Ltd || Ex-Customer Service Executive - Vguard Industry Ltd || Ex-Testing Engineer - Centum Electronics Ltd ||
- Role
- Service Engineer at Amara Raja Energy & Mobility Ltd
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Alik Pal
I have more than 6.5 years of work experience. Currently, I am working as a Deputy Engineer at Amara Raja Energy & Mobility Ltd. since March 2024. Here, I handle battery warranty processes, customer escalations through CRM and email, and ensure service operations are completed within the defined TAT. I also conduct service campaigns and visit OEMs and retailers to understand real-time challenges and improve customer support.Before this, I worked for 3 years at V-Guard Industries Ltd. as a Customer Service Executive. My responsibilities included providing technical support for electrical appliances, managing repairs in the branch service center, and coordinating field operations. I also handled CRM entries and tracked defective products for both dealers and e-commerce customers.Earlier in my career, I worked as a Testing Engineer at Centum Electronics Ltd. for about 2.5 years. That role involved electrical and environmental testing of high-reliability components used in defense and space projects. I gained experience with testing chambers, burn-in life tests, temperature cycling, and documentation processes for quality control.I would describe myself as sincere, technically skilled, and customer-focused. I have experience using CRM systems, Microsoft Office, and have knowledge of ESD safety and 5S methodology.
Experience
Service Engineer
Amara Raja Energy & Mobility Ltd
Mar 2024 — Present · Malda, IN
Handling the total warranty procedure of battery at distribution level as per TAT.Looking after all the escalated customers complaints via emails and social media platforms. Closing the CRM calls as per TAT for Kolkata Branch.(Malda,Uttar & Dakshin Dinajpur)warranty adjudication and replenishment of the franchisee warranty stock.Arrange service campaigns and BTL activities at OEM and dealer levels for better customer satisfaction, and discuss battery maintenance tips.OEM and retailers visit to understand the customer support for better business.
Education
Siliguri Govt Polytechnic
Diploma
2014 — 2017
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