Ali H.
Senior Business Systems Analyst | Power BI, SQL and Tableau Enthusiast | Jira, Visio, BPMN expert | Let\'s Connect!
- Role
- Senior Business System Analyst at American Electric Power
- Location
- Richmond, TX, US
- LinkedIn followers
- 500 followers
About Ali H.
Dynamic and results-driven Business Analyst with extensive experience in leveraging…
Experience
Senior Business System Analyst
Feb 2023 — Present · US
Optimized the Maximo ERP System by resolving defects, managing upgrades, and improving functionality to enhance operational efficiency and user satisfaction.Translated customer business needs into actionable requirements, ensuring system enhancements aligned with organizational goals.Designed and executed UAT test cases for critical Maximo upgrades, achieving a 95% reduction in errors across Purchase Requisition and Purchase Order applications.Streamlined procurement processes by analyzing and improving workflows, reducing improperly sent Purchase Orders by 30% through automated reporting dashboards in Power BI.Developed and implemented standard operating procedures (SOPs) for Maximo operations, increasing interdepartmental consistency by 20%.Actively managed tickets in ServiceNow, achieving SLA compliance for unassigned Maximo Procurement requests and SC Connect Spaces.Conducted comprehensive functional and non-functional testing using JIRA, ensuring seamless system integration and defect resolution.Enhanced data accuracy and reporting efficiency by identifying transmission errors and consolidating supplier contact data from the EDI Procurement Inbox.Delivered tailored ERP system customizations (e.g, SAP, Oracle) to reduce redundancy, improving system reliability and data accuracy by 25%.Collaborated cross-functionally to map manual processes into automated Maximo workflows, saving 15+ weekly staff hours.
Skills
- Oil & Gas
- 3 Yrs of Expereince in Customer Service/Support
- Assistant Teaching
- Public Speaking
- Tutoring
- Oil/Gas
- Cash Register
- Energy
- Customer Service
- Powerpoint
- Natural Gas
- Sales & Marketing
- Contract Management
- Operating Expenses
- Microsoft Word
- Paperwork
- Upstream
- Petroleum
- Engineering
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