Alie Selenke

Supervisor and Cake Decorator @Cold Stone Creamery

Denver, CO, US

As a Supervisor and Cake Decorator at Cold Stone Creamery, I play a pivotal role in ensuring exceptional customer service, maintaining operational excellence, and creating visually stunning ice cream cakes. This position requires strong leadership skills, creativity in cake decoration, and a passion for delivering delightful experiences to our customers.Supervisory Duties:• Provide leadership and guidance to team members, ensuring adherence to Cold Stone Creamery\'s standards of service and operational procedures.• Conduct training sessions for new team members and provide ongoing coaching and feedback to support their professional development.• Manage daily operations, including opening and closing procedures, inventory management, and cash handling.Cake Decoration:• Design and decorate custom ice cream cakes according to Cold Stone Creamery’s specifications and customer preferences.• Utilize creativity and artistic skills to create visually appealing designs using a variety of decorating techniques, frostings, and toppings.Customer Engagement:• Engage with customers in a friendly and professional manner, providing personalized service and assisting with inquiries or special requests.• Recommend Cold Stone Creamery’s products, including ice cream flavors, mix-ins, and cake options, to enhance the customer experience.• Handle customer feedback and resolve any issues or concerns promptly and effectively.