Alida Medina
Senior Director, Global Delivery Executive at Concentrix, a global customer experience services and technologies company, providing support to the world\'s best brands
- Role
- Senior Director, Global Delivery Program Executive at Concentrix
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Alida Medina
Over 30 years of operational management and customer service experience in communications, work-at-home, healthcare and retail industries. Expertise in digital strategies, program and account management, home agent platform processes and client relation services. Proven ability to build strong and lasting business relationships with on-site and remote clients. Strategic planner with excellent analytical and decision making skills and a proven record for problem solving and performance delivery. Recognized for identifying innovative and process improvement projects resulting in client and internal process optimization.
Experience
Senior Director, Global Delivery Program Executive
Jun 2020 — Present · Houston, TX, US
Strong leader responsible for managing global operations and sustaining strong client relationship for large Telco client. Ability to manage multiple clients and large site locations in domestic US, India, Latin America and Asia with primary focus to consistently deliver exceptional operational performance and high client stack rank against other global competitive BPO partners.
Skills
- Change Management
- Call Center
- Business Process Improvement
- Leadership
- Outsourcing
- Cross-Functional Team Leadership
- Talent Management
- Business Transformation
- Business Process
- Customer Service
- Resource Management
- Customer Satisfaction
- Training
- Customer Relationship Management (Crm)
- Employee Engagement
- Workforce Management
- Strategic Planning
- Strategy
- Call Centers
- Business Development
- Process Management
- Contact Centers
- Process Improvement
- Operations Management
- Service Delivery
- Business Analysis
- Software Documentation
- Talent Acquisition
- Training Delivery
- Management
- Program Management
- Bpo
- Pre-Sales
- Project Management
- Virtual Training & Curriculum
- Customer Experience
- Coaching
- Performance Improvement
- Software Project Management
- Performance Management
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