Alicia Williams

About Alicia Williams

Senior Healthcare Transformation Leader with a 15+ year track record of leading large-scale initiatives across payer, provider, and pharmacy domains. I specialize in enterprise optimization, AI-driven innovation, and operational strategy that improves regulatory readiness, member and provider experience, and cost containment.I’ve led programs that delivered $40M in administrative savings through prior authorization optimization and achieved $19M in annual pharmacy cost reductions through large-scale distribution redesign. My background spans clinical pharmacy, informatics, medical management, and enterprise program leadership—making me equally fluent in business, clinical, and technology conversations.I’m passionate about simplifying complexity, aligning stakeholders, and delivering scalable solutions that work across Medicare, Medicaid, and commercial populations. As a PMP-certified transformation leader and Six Sigma Black Belt (pending), I bring rigor, insight, and clarity to every challenge.

Experience

1. Senior Director, Process Optimization

   Elevance Health

   Jan 2025 — Present · New York, NY, US

   Senior Director driving strategic initiatives and operational excellence within the Enterprise Performance Office. Leading cross-functional teams to streamline processes, enhance efficiency, and deliver measurable outcomes that align with organizational goals. Passionate about creating value by transforming complex challenges into sustainable, high-impact solutions that fuel growth and innovation.

Education

• INACTIVE-1703030558-LIU Brooklyn

  Bachelor of Science, Pharmacy

  1995 — 2000

• Baruch College

  Master in Business Administration, Marketing

  2007 — 2010

• New York University

  Professional Certificate, Information Management

  2002 — 2003

Skills

• Computerized Physician Order Entry (Cpoe)
• Management
• Pharmacy
• Healthcare Management
• Healthcare Information Technology (Hit)
• Clinical Research
• Ehr
• Pharmacy Automation
• Healthcare Information Technology
• Electronic Medical Record (Emr)
• Public Speaking
• Healthcare
• Acute Care
• Cpoe
• Team Leadership
• Pharmaceutical Industry
• Business Process Improvement
• Leadership
• Informatics
• Lecturing
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Medical Informatics
• Hipaa
• Nursing
• Pharmaceuticals
• Pharmacists
• Team Management
• Physicians
• Data Analysis
• Emr
• Strategic Planning
• Staff Training
• Learning Management Systems
• Working with Physicians
• Project Planning
• Project Management
• Software Documentation
• Product Management
• Clinical Informatics
• Continuing Education