Alicia Guidry

About Alicia Guidry

A dedicated professional who is a proven multi-tasker proficient in Microsoft applications and QuickBooks, possessing 10+ years of Administrative and Clerical experience with a plethora of knowledge and creativity that would be a viable asset to any company.

Experience

1. Commercial Administrative Specialist

   Snider Fleet Solutions

   May 2022 — Present

   Write up repair work orders as customers call in or drop off equipment for service. Collaborates with other departments to ensure seamless operations and customer satisfaction. Develops and implements processes and procedures to improve service operations. Manages and leads a team of Emergency Roadside technicians. Monitors and maintains a high level of productivity and efficiency in the service department. Manages filing systems daily. Resolve customer disputes, fleet rejects, reversal and rebill authorizations, and error reject reports. Completes daily billing processing of A/P invoices. Assists in Human Resources and Independent Contractor payroll processes. Handles calls from customers, vendors and corporate office as it pertains to AP/AR and responds to tire availability and service inquiries. Provides product and service information to customers both on the phone and in person. Intake, and process Emergency Roadside Assistance calls, create the work orders for each call, assign calls to available technicians, and complete the closing of an invoice process when all documents have been collected for each service call. Assists in monthly inventory process. Quotes prices and provides product information upon request. Maintains records of all reports and AR/AP documentation.

Education

• University of Phoenix Online

  Business, Management, Marketing, and Related Support Services

  2010 — 2013

• Bryant and Stratton University Online

  Bachelor's degree, Digital Marketing

  2017 — 2019

• Chicago High School for Agricultural Sciences

  High School Diploma, Food Science

  1999 — 2003