Alicia Stephens
PMP-Certified Program Manager | Healthcare Innovation & Agile Leadership | Transforming Care Through Data-Driven Solutions
- Role
- Care Coach at Cariloop
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Alicia Stephens
The best programs don\'t just manage processes—they transform lives.\" This…
Experience
Care Coach
Sep 2021 — Present · Dallas-Fort Worth, TX, US
At Cariloop, I lead lifecycle coordination for high-impact service enhancement initiatives across a team of six care coaches, ensuring full SLA compliance (100%) by leveraging Jira to maintain a consistent 3-day resolution window. I co-designed Trello-based tracking systems in collaboration with product teams, enhancing visibility into development priorities and streamlining daily workflows.My leadership in redesigning efficiency protocols resulted in a 95% improvement in issue resolution turnaround and drove a 30% increase in service transparency. I scoped and implemented workflow changes that elevated project-level execution by 80%, expanding our capacity to engage more clients and contribute directly to revenue growth.By unifying technical and coaching perspectives, I proactively identified and mitigated risk across complex engagements, ensuring all milestones were met with zero deviation. My ability to align cross-functional stakeholders continues to accelerate delivery outcomes and support scalable service innovation
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