Alicia Solis
Technical Support Specialist | Women in Tech
- Role
- Tech Support Specialist at TEKsystems
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
Experience
Tech Support Specialist
May 2024 — Present · San Jose, CA, US
Provide on-site technical support for bank branches and corporate locations across the South Bay, quickly resolving printer and computer hardware issues to minimize downtime.• Replaced hardware components in HP printers, laptops, and desktops, including hard drives, motherboards, and keyboards, ensuring minimal disruption for clients.• Installed and configured HP printers, including performing firmware updates and network setups to meet client-specific requirements.• Maintained high customer satisfaction by delivering timely and effective technical solutions in fast-paced environments.Handled various tasks such as printer installations, de-installations, workstation setups, and printer configurations to support smooth daily operations.
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