Alicia S.
Managing Director, Customer Experience @Workers' Compensation Insurance Rating Bureau of California (WCIRB)
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WORK HISTORY
Managing Director, Customer Experience @Workers' Compensation Insurance Rating Bureau of California (WCIRB)
San Francisco, CA, US
I oversee a cross functional team responsible for enterprise wide customer experience, including education, outreach, marketing, communications, customer analytics, and engagement. We work closely with partners across the organization to connect customers with the insights, resources, and services they need while ensuring a seamless experience across webinars, digital platforms, and industry partnerships. I also collaborate across teams to strengthen customer understanding, streamline processes, and ensure customer insights inform the programs and services we deliver.
EDUCATION
Saïd Business School, University of Oxford
Blockchain Strategy Programme
Arizona State University
Bachelor of Interdisciplinary Studies
ABOUT ALICIA S.
Customer-obsessed leader focused on clarity, alignment, and execution across customer experience, data and insights, communication, education, and strategy.Help scale customer-focused operations by simplifying complex work, connecting teams, and improving how organizations deliver value.Experience in underwriting, auditing, client leadership, CX, marketing, communications, education, and data.Based in San Francisco.
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