Alicia Robben

Senior Business Systems Analyst @Edward Jones

Sr. Business Systems Analyst - Online Access - Digital Client Experience - Digital Product Management - Work to understand the needs of business strategy leaders and users; serving as the product subject matter expert (SME) resource for the development team to help make informed decisions on how best to maintain, enhance or integrate firm systems and data- Lead the creation and refinement of user stories based on features that are often not well-defined- Build understanding of the feature capabilities within the development team- In-depth understanding of the technical strategy and system integrations to identify, communicate, and track cross-divisional dependencies for features and user stories- Develop and maintain repeatable test strategies/testing plan based on acceptance criteria to enable successful sprint execution- Supports the delivery of incremental and continuous value to the end users and ensures the final implementation of features and capabilities delivers the expected user value- Partner with Product Owners and stakeholders to define minimum viable products (MVPs) and establish iterative plans for delivering value to target audiences using epics and features- Investigate and troubleshoot complex production issues using advanced tools and techniques; work with the users to resolve the issue or escalate issues when needed- Understand and champion the firm priorities, processes, and guidelines as we continue to move through transitional change across the organization- Mentor less experienced members of the team and associates from other areas.