Alicia Dawson
Financial Services Professional | Sales Strategy | Team Developer | Relationship Builder | DEI Champion | Financial Education Advocate | Enhancing Employee Performance and Client Relationships
- Role
- Director, Banking Center Manager at Webster Bank
- Location
- New Haven, CT, US
- LinkedIn followers
- 500 followers
About Alicia Dawson
Dynamic and results-driven banking professional with 20 years of experience leading…
Experience
Director, Banking Center Manager
Mar 2025 — Present · Fairfield County, CT, US
In my role as Director, Banking Center Manager at Webster Bank I manage all branch activities to ensure operational requirements are met, in compliance with banking guidelines, and customer satisfaction. I forge strong client relationships by introducing customized business solutions and coaching staff to improve their problem resolution skills and reduce escalations.
Education
Hampton University
Bachelor of Science - BS
Albertus Magnus College
Master of Business Administration - MBA
Skills
- Consumer Lending
- Sales
- Management
- Small Business
- Portfolio Management
- Selling
- Employee Benefits
- Residential Mortgages
- Process Improvement
- Refinance
- Series 6
- Insurance
- Small Business Lending
- Investments
- Customer Service
- Banking
- Customer Satisfaction
- Training
- Finance
- Mortgage Lending
- Financial Services
- Employee Training
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