Alicia Flatt

About Alicia Flatt

I build the operational systems that bring order and clarity to growing organizations. Over the past decade, I’ve led Customer Success and Professional Services operations through change, designing structures that help teams scale effectively while staying grounded in customer value.My strength is creating processes that actually work, dependable systems that teams trust and leaders can make decisions from. Colleagues describe me as calm, clear, and thorough, with a focus on building the foundations that allow others to perform at their best.I care about both the customer and the people who serve them. My approach blends analytical problem-solving with a steady focus on quality and accountability, ensuring that growth doesn’t come at the cost of what makes the business work well.

Experience

1. Director, Customer Success Operations

   Qumulo

   Nov 2025 — Present · Seattle, WA, US

   Leading Customer Success Operations with a focus on systems, data, and renewal infrastructure that support global CSM teams. Continuing to strengthen the frameworks, reporting, and alignment built during prior transformation initiatives to ensure scalable, customer-centered execution.

Education

• University of Washington

  B.S., Computing and Software Systems

  2003 — 2005

Skills

• Integration
• Engineering
• Aerospace
• Networking
• Project Management
• Product Management
• Pmp
• Leadership
• Testing
• Program Management
• Supply Chain Management
• Contract Negotiation
• Software as a Service (Saas)
• Business Process Improvement
• Process Improvement
• Cross-Functional Team Leadership
• Saas
• Cloud Computing
• Management
• Enterprise Software
• Product Development
• Salesforce.com