Alicia Malley
- Role
- Program Manager at Insight
- Location
- Allentown, PA, US
- LinkedIn followers
- 500 followers
About Alicia Malley
Versatile, results-driven, and dedicated Program Manager with over 15 years of extensive…
Experience
Program Manager
May 2011 — Present · Allentown, PA
Responsible for managing, directing and overseeing the operations and administration of assigned projects and programs. This includes coordinating activities of Project Managers & Coordinators, department leaders, service engineers, consulting engineers and other project staff. Provide visible leadership, accountability and authority over high profile projects and programs delivered to Insight clients or internal leadership. Work independently and exhibits a high degree of initiative in resolving problems encountered and developing recommended solutions.\\\\nWork with internal leadership to help drive best practices, standards, and methodology to the regional practices.\\\\nManage technical resources working on multiple projects seamlessly.\\\\nEnsure the change management process is utilized in order to maintain profitability and ensure customer satisfaction.\\\\nLead projects relative to milestone completion while managing to resource and financial budgets.\\\\nDevelop and implement complete project schedules to ensure required dates are met.\\\\nMonitor and maintain client and internal project executive satisfaction by engaging in weekly or monthly status meetings.\\\\nAssist Sales in business development activities to grow Insight Services business.\\\\nParticipate in and help author Statements of Work (SOWs), respond to RFPs as necessary.\\\\nResponsible for the creation and maintenance of project P&L statements.\\\\nPresent Insight’s Project Management and service capabilities to prospective clients.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Allentown Business School
Associate Degree, Legal Secretarial
1990 — 1991
Allentown College, now DeSales University (Center
Bachelor of Arts, Criminal Justice
1991 — 1994
DeSales University
MBA, Business Administration
2000 — 2006
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