Alicia Kunkle
Office Manager at Klain, Heasley, Nettleton, Md, Pc @Indiana Regional Medical Center
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WORK HISTORY
Office Manager at Klain, Heasley, Nettleton, Md, Pc @Indiana Regional Medical Center
Indiana, PA, US
Supervises staff, works directly with providers, and oversees patient care in the outpatient setting. Manages the quality aspects of the practice, meets monthly with representatives of insurance companies to discuss updates and monitor changes in metrics. Helped increase overall quality scores of the practice by implementing organizational improvements: Highmark, from 4.0 in 2020, to 4.2 in 2021, to 4.82 in 2022; UPMC, from 3.5 in 2020, to 3.6 in 2021, to 4.4 in 2022; Aetna, from 2.81 in 2020, to 3.32 in 2021, to 4.38 in 2022. Assists in the hiring and recruiting processes for potential secretarial/MA/LPN candidates. Creates weekly staff schedules, monthly hospital rounding schedules for doctors, and nursing home schedules. Coordinates visits for doctors with patients at nursing homes and personal care homes.
EDUCATION
Liberty University
Master of Business Administration - MBA
Liberty University
Bachelor of Science - BS, Business Administration - Healthcare Management
ABOUT ALICIA KUNKLE
MBA-trained healthcare administrator with 6 years of experience managing the largest…
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