Alicia Grieco
Es Benefits Technician Dual Language @Employment Security Department
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WORK HISTORY
Es Benefits Technician Dual Language @Employment Security Department
Vancouver, WA, US
Implement solutions; escalate unresolved problems and communicate results to the customer.• Explain program requirements, application procedures, verification processes, specific questions, and any change of circumstance. • Provide customer support on large volume of inbound and outbound calls to assist in creating online accounts with Secure Access Washington, Employment Security, and WA Cares programs. • Assist customers through filing Exemption requests online and uploading documents to support their request. • Helping customers understand how to navigate the portal and provide guidance regarding what documentation is required to file an exemption. • Provide agency interpretation and apply knowledge of laws, regulations, and processes in the resolution of inquiries, complaints, and problems.
EDUCATION
Universidad Nueva Esparta
Bachelor’s Degree
SKILLS
ABOUT ALICIA GRIECO
Establish and maintain effective interpersonal relationships with customers, peers, management, partners, community based organizations, private employers, and other state and public agencies;* Perform skilled computer and internet operations; work with diverse populations; comprehend and interpret program provisions, regulations, and administrative policies and procedures;* Administer skill and interest tests; facilitate workshops; coach and mentor staff; effectively interpret test results; coordinate or direct the work of others; effectively negotiate; exercise judgment in evaluating situations and making decisions;* Work in a fast paced environment demonstrating flexibility and ability to adapt to change; and recruit and engage customers into a system that provides a multitude of services to meet their needs.
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