Alicia Dean
Account Executive
- Role
- Provider Support Service Rep Ii at Summacare
- Location
- Akron, OH, US
- LinkedIn followers
- 500 followers
About Alicia Dean
Highest Level of Integrity & Ethical standards Managed Unattended Retail Sales…
Experience
Provider Support Service Rep Ii
Jul 2022 — Present · Akron, OH, US
Appeals & Grievance Medicare Out reach Medicare Advantage cases for fraud waste & abuse, billing & claims errors. Inform providers of CMS guidelines & compliance. CMS has timeframes to close cases & provide answers to the Eligibility, Benefits & Claim resolutions. Medicare advantage plans & Commercial Health Insurance Completed SummaCares courses in Medicare replacement plans & Commercial Health care plans• Providing excellent support to provider offices by assisting, researching, problem solving and educating on all aspects of medical, dental benefit plans & pharmacy riders. • Project warm non-confrontational customer first attitude on the phone• Proficient with SummaCare’s software AMISYS, Plan Central & Macess• Completed SummaCares courses in Medicare replacement plans & Commercial Health care plans
Education
Hiram College
Bachelor's Degree
Skills
- Food
- Marketing
- Sales
- Key Account Management
- Marketing Communications
- Management
- Team Building
- Sales Presentations
- Food & Beverage
- Sales Operations
- Customer Service
- Retail
- Account Management
- Inventory Management
- Coaching
- Product Development
- Leadership
- Direct Sales
- Public Relations
- Negotiation
- Forecasting
- Training
- Sales Management
- Fmcg
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