Alicia Dean

Account Executive

Role
Provider Support Service Rep Ii at Summacare
Location
Akron, OH, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Alicia Dean

Highest Level of Integrity & Ethical standards Managed Unattended Retail Sales…

Experience

  1. Provider Support Service Rep Ii

    Summacare

    Jul 2022 — Present · Akron, OH, US

    Appeals & Grievance Medicare Out reach Medicare Advantage cases for fraud waste & abuse, billing & claims errors. Inform providers of CMS guidelines & compliance. CMS has timeframes to close cases & provide answers to the Eligibility, Benefits & Claim resolutions. Medicare advantage plans & Commercial Health Insurance Completed SummaCares courses in Medicare replacement plans & Commercial Health care plans• Providing excellent support to provider offices by assisting, researching, problem solving and educating on all aspects of medical, dental benefit plans & pharmacy riders. • Project warm non-confrontational customer first attitude on the phone• Proficient with SummaCare’s software AMISYS, Plan Central & Macess• Completed SummaCares courses in Medicare replacement plans & Commercial Health care plans

Education

  • Hiram College

    Bachelor's Degree

Skills

  • Food
  • Marketing
  • Sales
  • Key Account Management
  • Marketing Communications
  • Management
  • Team Building
  • Sales Presentations
  • Food & Beverage
  • Sales Operations
  • Customer Service
  • Retail
  • Account Management
  • Inventory Management
  • Coaching
  • Product Development
  • Leadership
  • Direct Sales
  • Public Relations
  • Negotiation
  • Forecasting
  • Training
  • Sales Management
  • Fmcg

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Alicia Dean — Provider Support Service Rep Ii at Summacare in Akron, OH, US | Unifers