Alicia Cain

Central Operations Manager (Primary Care, Cardiology, & Specialties) @Piedmont

Spearheads change management in accomplishing systems fiscal year goals, focusing on consolidation, vendor relations, and cost-saving strategies for Piedmont Healthcare\'s primary care and multi-specialty ambulatory physician enterprise currently consisting of over 150 locations throughout metro Atlanta. • Ignited and fostered the 1st Physician Enterprise Inclement Weather protocol/process to support and accomplish system goals of driving consistency and alignment among physician practices. • Streamlined a multi-physician practice janitorial RFP, resulting in approximately in cost savings and increased quality measures for 98 physician practices. • Mobilized 475 providers to automated after-hours vendors, including the consolidation of 10+ vendors to one teleservices vendor, resulting in standardized processes and increased accountability within the physician enterprise. • Led a 30-practice transition to internal centralized scheduling that resulted in increased practice efficiencies and increased patient access by identifying the project scope and creating the ideal strategic implementation method. • Oversee Primary Care physician PRN pool, guiding in identifying available assignments and developing billing educational resources, resulting in increased billing accountability while growing engagement for PRN physicians. • Govern the daily C-suite operations to ensure efficient operations in areas such as training and workflow processes.