Alicia B.
Customer Success Operations Analyst @Glassdoor
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WORK HISTORY
Customer Success Operations Analyst @Glassdoor
Oversees day-to-day operations of 6 outsourced agents in the Philippines through vendor engagement to ensure monthly and quarterly project goals are met. • Manages the business process used to report bugs on the website from the initial report of the bug to resolution • Communicates primary business concerns to engineers and product managers to address client requests, concerns, and platform improvements.
EDUCATION
San Francisco State University
Bachelor of Business Administration (BS), Information Systems
Saginaw Valley State University
Bachelor of Business Administration
Year Up, Bay Area
Certificate in Information Technology
Loyola University Chicago
Bachelor of Business Administration - BBA, Management Information Systems, General
SKILLS
ABOUT ALICIA B.
Young, ambitious individual looking to work with innovative companies in the technology…
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