Alicia Black

Senior Director, Client Delivery Executive @Diversified

Atlanta, GA, US

As the Sr. Director of Client Delivery Executives, I lead a team responsible for managing relationships with large enterprise clients and ensuring the successful delivery of services and projects. In this high-impact role, the CDEs work to meet and exceed client expectations while driving operational performance and profitability.• Provide strategic direction to CDEs, ensuring delivery on client objectives and key operational and financial goals.• Build and nurture strong relationships with enterprise clients, serving as a key escalation point for critical issues.• Foster a culture of collaboration, develop unified processes, and identify opportunities for operational improvements.• Conduct quarterly business reviews, sharing insights on team performance and accomplishments.• Regularly communicate with senior leadership to address client issues and align on strategy.With my experience in managing large-scale client accounts and leading high-performing teams, I am committed to ensuring client success while driving operational excellence and financial growth for the organization.

Full Sail University

Associate's degree