Alicia Black
Strategic Operations Executive | Accelerating Growth & Transformation in Media and Broadcast
- Role
- Senior Director, Client Delivery Executive at Diversified
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Alicia Black
Experienced operational leader with a proven track record in safeguarding legacy growth…
Experience
Senior Director, Client Delivery Executive
Jul 2024 — Present · Atlanta, GA, US
As the Sr. Director of Client Delivery Executives, I lead a team responsible for managing relationships with large enterprise clients and ensuring the successful delivery of services and projects. In this high-impact role, the CDEs work to meet and exceed client expectations while driving operational performance and profitability.• Provide strategic direction to CDEs, ensuring delivery on client objectives and key operational and financial goals.• Build and nurture strong relationships with enterprise clients, serving as a key escalation point for critical issues.• Foster a culture of collaboration, develop unified processes, and identify opportunities for operational improvements.• Conduct quarterly business reviews, sharing insights on team performance and accomplishments.• Regularly communicate with senior leadership to address client issues and align on strategy.With my experience in managing large-scale client accounts and leading high-performing teams, I am committed to ensuring client success while driving operational excellence and financial growth for the organization.
Education
Full Sail University
Associate's degree
Skills
- Broadcasting
- Digital Video
- Manage Client Relationships
- Vod
- Sales Operations
- Streaming Media
- Digital Tv
- Video
- Satellite
- Television
- New Media
- Master Control
- Operations Management
- Broadcast
- Hd Video
- Broadcast Television
- Digital Asset Management
- Digital Media
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