Alicia Badeusz
Senior Customer Success Manager at Malbek
- Role
- Senior Customer Success Manager at Malbek
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Alicia Badeusz
High performing team leader with broad global experience in Customer Success, Sales…
Experience
Senior Customer Success Manager
Jan 2024 — Present
Proactive agent for Success and overall Enablement for Malbek\'s customers, detailing the full value of Malbek\'s products and solutions- Monitor Customer Health via usage metrics and health scoring data- Conduct QBRs to ensure internal and external customer alignment- Define Customer goals and Success Criteria as crafted thru a personalized Customer Success Plan- Aid with Customer Renewals in partnership with the Account Manager- Serve as overall Voice of the Customer to internal teams within Malbek.
Education
The University of Texas at Austin
Bachelors of Science
Skills
- Event Planning
- Inventory Management
- Product Development
- Marketing Strategy
- Supply Chain Management
- Contract Negotiation
- Microsoft Office
- Sales
- Online Advertising
- Social Media Marketing
- Microsoft Excel
- Forecasting
- Strategic Planning
- Leadership
- Sales Operations
- Customer Service
- Sourcing
- Vendor Management
- Budgets
- Management
- Team Building
- Apparel
- Business Development
- International Business
- Strategic Partnerships
- Pricing
- Product Marketing
- Merchandising
- Process Improvement
- Operations Management
- Account Management
- Retail
- Marketing Communications
- Advertising
- New Business Development
- Sales Management
- Project Management
- Social Media
- Public Relations
- Retail Sales
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