Alicia Wiker

About Alicia Wiker

Experienced Project Manager and Scrum Master with a demonstrated history of working in the information technology and service industries. Skilled in Project Management, Agile, the Hospitality Industry, and Leadership. Strong information technology professional with a B.S. focused in Management; Hospitality and Tourism Management (Double Major) from Virginia Polytechnic Institute and State University.

Experience

1. Project Manager Lll

   Alarm.com

   Dec 2022 — Present · San Diego, CA, US

   Managed a variety of both customer and internal facing video projects for a major home and commercial security company•Operated in a hybrid role as project manager, scrum master, and program manager for the mobile video team with over 30 members in three countries, balancing 10-15 different projects at any one time•Developed new processes for project teams to facilitate team-wide improvements in quality and efficiency, including: creating team guidelines, introducing estimation to gain a better understanding of project timelines, building and training teams on the use of scrum boards via JIRA software, developing project close out processes, establishing guidelines on how to triage and resolve fires, improving the facilitation of retrospectives, and implementing effective uses of Slack/Microsoft Teams•Led discussions with leadership on the prioritizations of projects/roadmap planning for the team•Created documentation in all new processes by way of Confluence, as well as assisted with the redesign of the Confluence space for the video team•Completed quarterly staffing allocations for the video team using a combination of Microsoft Excel and JIRA•Redesigned and facilitated quarterly team all hands meetings utilizing Microsoft PowerPoint•Coordinated efforts to resolve weekly team fires•Facilitated communication across teams to remove impediments and coordinate the release of programs•Submitted Purchase Orders for team vendors

Education

• Virginia Tech

  B.S., Management; Hospitality and Tourism Management (Double Major)

  2009 — 2013

Skills

• Hospitality Industry
• Revenue Analysis
• Microsoft Powerpoint
• Powerpoint
• Microsoft Excel
• Leadership
• Food & Beverage
• Banquets
• Customer Service
• Customer Satisfaction
• Resorts
• Event Planning
• Microsoft Office
• Sales
• Food
• Hospitality
• Microsoft Word
• Time Management
• Hospitality Management
• Hotels
• Emc
• Food
• Hotel Management
• Menu Development