Alicia T.
Senior Vice President | Relationship Management | Key Account Management | Events Director | Non-Profit Board Director
- Role
- Group Manager at BNY
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Alicia T.
Driving transformative results through strategic vision, decisive leadership, and…
Experience
Group Manager
Oct 2021 — Present
Here, I provide leadership to client service teams with the responsibility to support clients with transactions and resolution of operational issues daily. I build employee capacity, enhance skills, and maximize potential by providing training, guidance, and assistance. I also increase staff engagement, retention, and satisfaction by establishing and promoting a positive work environment. I plan and define metrics and goals to ensure continuous process improvement and optimal client satisfaction. Additionally, I spearhead and support a team of direct reports to ensure adequate management and deliver exceptional outcomes. Enabled team members to manage moderate to highly complex (Platinum) client accounts successfully.
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