Alicia Robinson
Service Center Team Lead @Sedgwick
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WORK HISTORY
Service Center Team Lead @Sedgwick
Directs workflow and workload assignments for a team of appraisers and service center associates based on state regulations and license requirements. Communicates claims process with claimant and client either by phone and/or written correspondence. Informs claimants of documentation required to process their claim, the required time frames, payment information and claim status either by phone, written correspondence and/or claims system. Participates in and maintains a quality service culture within the customer service team. Acts as a customer liaison by assisting the customer with problem resolution related to the application process and service; maintains professional client relationships.
EDUCATION
The Art Institutes
Graphic Design
Franklin Pierce High School
High School Diploma
ABOUT ALICIA ROBINSON
Hello and welcome to my LinkedIn profile! My name is Alicia Robinson, and I am a seasoned…
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