Alicia Oribhabor

Shift Manager Delivery Operations @Amazon

Operational Execution: Ensuring processes align with key performance indicators (KP|s) and troubleshooting performance issues to achieve operational excellence.Performance Management: Monitering and recovering KPis through action plans at gaeepe dives into delivery station and DSP metrics for safety, quality, and performanceProcess Implementation: Acting as a oridge between Area Managers and Delivery Service Partners (DSPs), driving process adoption ano ensuring compliance. Championed the automation of deep dive metrics reporting, decreasing administrative workload by 70%(saving 2.5 hours), while improving decision-making through data-driven insights for delivery service partners.DSP Relationship Management: Facilitating weekly DSP Performance Reviews (DPRs), logging and tracking action items, and conducting issue resolution to maintain high operational standards.Issue and Escalation Management: Managing the Simple Issue Management (SIM) Trouble Ticket backlog, resolving cases within Standard Operating Procedures (SOPs), and escalating as needed.