Alicia Cerecedes

WORK HISTORY

SKILLS

ABOUT ALICIA CERECEDES

Director of Client Success with 15+ years of experience in healthcare information systems and digital health, leading high-performing Customer Success organizations that drive retention, expansion, and measurable customer outcomes.I specialize in partnering with enterprise healthcare customers across payer, provider, and health tech ecosystems to ensure successful adoption, value realization, and long-term growth. I’ve built and scaled Client Success and Customer Operations teams, owned executive customer relationships, and collaborated cross-functionally with Product, Sales, Engineering, and Operations to align customer needs with company strategy.Known for translating Voice of the Customer into actionable insights, I’ve led initiatives that improve customer experience, inform product roadmaps, and support revenue goals. My background spans health tech SaaS, EHR implementations, provider networks, and healthcare data, giving me a deep understanding of both clinical workflows and business outcomes.Core strengths include:• Enterprise Client Success & Account Strategy• Retention, Renewals & Expansion• Customer Health, NPS & VoC Programs• Cross-Functional & Executive Leadership• OKRs, KPIs & Operational Scaling• Health Tech SaaS, EHR & InteroperabilityI’m passionate about building teams, strengthening customer partnerships, and helping health tech organizations scale responsibly while delivering meaningful impact across healthcare.