Alicia McCray

Talent Specialist

Role: Talent Operations at Talkdesk
Location: Charlotte, NC, US
LinkedIn followers: 500 followers

Human ResourcesView LinkedIn profile

About Alicia McCray

I’m passionate about data-driven talent operations and love building clean, efficient…

Experience

Talent Operations
Talkdesk
Sep 2023 — Present

Education

The University of Texas Rio Grande Valley
Master's degree
2017 — 2018
Florida Agricultural and Mechanical University
Bachelor's degree
2013 — 2017
Trinity Christian Academy
High School
2009 — 2013

Skills

Strategic Planning
Team Leadership
Team Building
Management
Training
Powerpoint
Leadership
Project Management
Public Speaking
Microsoft Office
Research
Program Management
Customer Service

Contact information

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Work email
•••••@talkdesk.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Talkdesk

Software Development · 1.4K employees · Founded 2011 · San Francisco, California, United States

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that scales across service, sales, and support. At the core of CXA is the Talkdesk Data Cloud, which unifies structured and unstructured data—from CRMs, tickets, transcripts, and notes—into real-time, contextual knowledge. This enables AI agents to act with precision, resolve complex issues, and improve over time. CXA supports both cross-industry workflows and vertical-specific use cases in healthcare, financial services, retail, utilities, travel, and government. With a modular design, prebuilt agents, and a continuous automation cycle—Discover, Build, Orchestrate, Measure—Talkdesk delivers rapid time-to-value and long-term impact. Enterprises can modernize operations, reduce cost-to-serve, and drive sustainable growth—without needing a full rip-and-replace. Trusted by global brands, Talkdesk is transforming how the world delivers customer experience.

talkdesk.com

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About Alicia McCray

Experience

Talent Operations

Education

The University of Texas Rio Grande Valley

Florida Agricultural and Mechanical University

Trinity Christian Academy

Skills

Find verified contacts for anyone on LinkedIn