Alicia McMahan
North American Transportation Operations Manager @Interstate Batteries
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WORK HISTORY
North American Transportation Operations Manager @Interstate Batteries
Lead end-to-end transportation operations across the U.S, Canada, and Mexico, overseeing a $60M–$100M network spanning FTL, LTL, intermodal, domestic ocean, and 3PL providers. Accountable for delivering cost-effective, reliable service while optimizing network performance and carrier strategy.Serve as the operational and commercial owner of a dedicated fleet program representing core capacity across the North American network, while managing third-party and managed transportation providers to ensure seamless coverage and scalability.Drive execution by bridging transportation strategy with day-to-day operations, partnering cross-functionally with procurement, finance, fulfillment centers, and external carriers to align service, cost, and capacity.Key Responsibilities & Impact:Lead daily operations across a complex, multi-modal network with accountability for service, cost, and executionOwn carrier performance through KPI/SLA management, operational reviews, and continuous improvement initiativesManage and optimize a dedicated fleet program, including carrier relationships, contract performance, and capacity alignmentOversee managed transportation providers supporting overflow and non-core lanesDevelop escalation frameworks and contingency plans to maintain continuity during disruptionsLead carrier onboarding, process improvements, and system enhancementsPartner with Transportation Category Management on sourcing strategies and RFP supportStandardize operations through SOP development and ensure network-wide adherenceCollaborate with finance on budgeting (AOP/OPEX), cost management, and performance tracking
EDUCATION
University of North Carolina at Greensboro
Master of Business Administration - MBA, Logistics and Supply Chain Management
University of North Carolina at Greensboro
Bachelor of Arts (BA), History
SKILLS
ABOUT ALICIA MCMAHAN
Experienced Logistics Professional with a demonstrated history of working in the logistics and supply chain industry. Skilled in Operations Management, Freight, Communication, and Customer Satisfaction. Strong operations professional with a Bachelor of Arts (BA) focused in History from University of North Carolina at Greensboro and a MBA also from University of North Carolina at Greensboro with a concentration in Logistics and Supply Chain Management.
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