Alicia M.

SAP Support Specialist @Aurora Flight Sciences

Manassas, VA, US

I am responsible for providing expert guidance and technical support for SAP applications. My role includes troubleshooting issues, optimizing system performance, and ensuring smooth operations for end-users. I collaborate closely with cross-functional teams to implement enhancements and provide training, ensuring that all users can effectively leverage SAP functionalities. Additionally, I contribute to system upgrades and documentation, and fostering best practices within the organization.• Assist the implementation and learning process for SAP S/4HANA to ensure compliance with the Cybersecurity Maturity Model Certification (CMMC).• Played a key role in the reimplementation of SAP to align with Boeing’s fiscal year and business processes.• Provide expert-level support for SAP ByDesign, assisting internal customers 24/7 and ensuring operational continuity.• Develop comprehensive How-To Guides to streamline user training and navigation of SAP ByDesign, improving internal user efficiency.• Revise and update Standard Operating Procedures (SOPs) to maintain audit compliance and ensure best practices are followed.• Assist in troubleshooting user account issues, ensuring a seamless user experience.• Manage SAP-related projects, including the setup of source documents and project coordination within SAP ByDesign.• Oversee and manage the HALO ticketing system, ensuring requests are appropriately assigned, tracked, and resolved.• Collaborate with HR and Finance/Accounting teams to facilitate smooth onboarding for new employees and ensure the accuracy of payroll and month-end data in SAP.

Virginia Commonwealth University

Bachelor's Degree