Alicia Lyon

About Alicia Lyon

Motivated, personable business professional with proven business acumen. A successful 5-year track record of supply chain and vendor management. Diplomatic and tactful with professionals and managers when presenting recommendations. Accustomed to handling sensitive information. Demonstrated history of producing accurate, timely reports and meeting project timelines. Poised with demonstrated ability to easily transcend cultural differences. Specialties: Supplier Development Supplier Diversity Business Development and Vendor ManagementStrategic Planning Account Management Training Shareholders Customer Focus Team Player

Experience

1. Sales Support- License Specialist

   NetApp

   Jan 2013 — Present · RTP, NC, US

   Analyze and interpret software license request to ensure entitlements and compliance for 7mode and cDOT by utilizing EBI, SAP, Sales Force and Oracle software toolsResolved Commercial and US Public Sector high priority customer issues pertaining to software licensing during migrations and conversionsResponded with a standardized escalation process within the targeted response objective with a consistent completion metric of 95% monthlyEffectively communicated with management, sales teams, cross functional departments and appropriate parties on the status and progress of conversion resolutions, escalations and request Reviewed metrics for process improvements to include techniques and research methods to streamline procedures for resolving customer issues Partnered to train and mentor support team in Bangalore

Education

• North Carolina Wesleyan University

  Bachelor of Science (B.S.), Business Administration, Management and Operations

  2009

Skills

• Purchasing
• Process Improvement
• Team Building
• Vendor Management
• Business Process
• Business Development
• Strategic Planning
• Account Management
• Project Management
• Enterprise Software
• Supply Chain
• Telecommunications
• Procurement
• Budgets
• Training