Alicia Luna Westcott

Senior Client Coordinator @Forsta

NC, US

Developed, organized, and executed client coordination team training for qualitative projects. Facilitated one-on-one mentorship with junior colleagues who needed coaching for complex quantitative offers as well as recently integrated qualitative offers. Provided consultative support to several of our strategic accounts while maintaining open communication and feedback loops with the Operations department for better field planning.Implemented process improvements to our standard operating procedures to aid team’s productivity and efficiency while working our Commercial teams.