Alicia Hess

Senior Customer Success Manager @ Kiddom | Capacity Builder | Collaborative, Equitable & Empathetic Leader | Creative Problem Solver | Education Advocate |

Role
Senior Customer Success Manager at Kiddom
Location
New Market, MD, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Alicia Hess

Ambitious professional with 12+ years in learning and development and client success management with keen ability to form genuine and trusting relationships with clients. I maintain these relationships through clear and frequent communication as well as a sincere care for clients\' needs and well-being. Through creative problem solving, strong organizational skills, and a drive for excellence I am committed to a solutions-based approach in maintaining client success and satisfaction.

Experience

  1. Senior Customer Success Manager

    Kiddom

    Jan 2026 — Present

Education

  • Goucher College

    Master of Education - MEd, School Improvement Leadership

  • Towson University

    Bachelor's degree, Elementary Education and Teaching

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Alicia Hess — Senior Customer Success Manager at Kiddom in New Market, MD, US | Unifers