Alicia Hassman
Customer Care Strategy & Technology Leader @Westfield Insurance
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WORK HISTORY
Customer Care Strategy & Technology Leader @Westfield Insurance
Westfield Center, OH, US
EDUCATION
The University of Akron
Lean Mastery Certificate Program
Marietta College
Bachelor of Arts (BA), Communication and Media Studies
The University of Akron
Certificate of Human Resource Management
SKILLS
ABOUT ALICIA HASSMAN
At Westfield Insurance, my role as Customer Care Strategy & Technology Leader integrates over two decades of dedication, where I harness analytical skills and lean mastery to elevate customer service. My tenure has been marked by implementing cutting-edge solutions and fostering a customer-centric culture that resonates throughout our enterprise.Leveraging a robust background in process improvement and communications, I have successfully led the adoption of NICE Workforce Management, contributing to our recognition with the Customer Excellence Award. Our team\'s commitment to seamless customer interactions and operational excellence is the cornerstone of my professional ethos.
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