Alicia Hart
Vice President, Human Resources @Merchants Fleet
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WORK HISTORY
Vice President, Human Resources @Merchants Fleet
Hooksett, NH, US
Merchants Fleet is the fastest-growing and most electric fleet management company in North America, serving over 20 diverse industries. We manage over vehicles for clients so that they can focus on their businesses. Merchants provides clients with the most high-touch service and flexible offerings across the industry, from vehicle acquisition to remarketing to mobility, with a full spectrum of innovative fleet services, including electrification. Merchants funding programs range from long-term leases to monthly rentals, including unique options such as rent-to-lease, ReadyFleet, and own-to-lease. Our state-of-the-art technology platform and leading team of fleet experts provide clients with the tools they need to drive fleet efficiency and improve total cost of ownership.Transformed perception of human resources (HR) function from basic administrative provider to engaged business partner and resource by exhibiting dedication to both people and business strategies and demonstrating value of HR team to cross-functional leaders. Accountable for several pillars of enterprise-wide human capital strategy with multimillion-dollar annual budget, including talent acquisition and development, people management, culture, total rewards, and compliance and safety. • Delivered a 16% increase in employee satisfaction within 2 years, from 77% to 93%, by investing in employees through talent management and development opportunities including transparent communication; culture development; improved diversity, equity, and inclusion (DEI) focus; and self-funding of healthcare cost increases.
EDUCATION
Harvard Business School
The HR-Executive Suite Connections and Sustainable Business Strategy
Southern New Hampshire University
Master of Business Administration - MBA, Graduate Certificate in Human Resources
Franklin Pierce University
Bachelor of Science - BS, Business Management, minor in Computer Information Systems
SKILLS
ABOUT ALICIA HART
Alicia serves as Vice President of Human Resources at Merchants Fleet. She joined the company in July 2003. Alicia is focused on providing an award-winning great place to work for the 600+ employees who work at Merchants Fleet. Alicia has spearheaded initiatives in the areas of workforce planning, employee engagement, talent acquisition, and development.Alicia serves as an example of the career growth potential at Merchants Fleet. She started her career at Merchants as Human Resources Administrator and held different positions in the company from 2003 to 2017, until serving in her current role as Vice President with a special focus on workforce planning and talent strategy.Under Alicia’s leadership, Merchants Fleet has been frequently named an award-winning place to work both locally and nationally. Merchants Fleet has received Best Company to Work For nods in 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 and 2023. Additionally, the company has been Great Place to Work Certified during 2016, 2017, 2018, 2019, 2020, 2021, 2022 and 2023. Other awards include Coolest Companies for Young Professionals and CEO Cancer Gold Standard. Alicia has supported an expanding workforce, starting with 180 employees in 2003 to now over 600 employees spread over 30 states and growing. She’s active in the community, supporting initiatives such as Stay Work Play NH, Manchester Area Human Resources Association, and the Society for Human Resource Management. She was honored with a 2021 Outstanding Women in Business Award from NH Business Review and a Human Resources Titan Business Award.Alicia received her bachelor’s degree from Franklin Pierce College and her MBA from Southern New Hampshire University. She also holds SHRM-SCP and SPHR designations. She lives in the Greater Manchester, New Hampshire area with her family.
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