Alicia May
ITIL, IT HealthCare Support, Customer Success, SAAS Support, Project Management, International Operations, Vendor Management, Backoffice Management and AI Support.
- Role
- Associate Director at CoxHealth
- Location
- Springfield, MO, US
- LinkedIn followers
- 500 followers
About Alicia May
Driven, organized, goal-oriented, flexible, analytical, self-motivated, and empowering. Background in operations management, customer support, SAAS support, IT, AI support, project management, and vendor management.
Experience
Associate Director
Dec 2025 — Present · Springfield, MO, US
IT Assistant Director for First & Second-level support, and Process Architects for CoxHealth Care.
Education
Drury University
Bachelor of Business Administration (BBA), Business
2006 — 2011
Skills
- Voip
- Telecommunications
- Managed Services
- Mpls
- Data Center
- Unified Communications
- Telephony
- Project Management
- Operations Management
- IT Service Management
- Service Desk
- Customer Service
- Strategic Planning
- Vendor Management
- Training
- Troubleshooting
- Team Leadership
- Integration
- Call Centers
- Help Desk Support
- Information Technology
- IT Operations
- Process Improvement
- Technical Support
- Windows Server
- Servers
- Networking
- Outsourcing
- Security
- Management
- Hardware
- Software Documentation
- Unix
- Software Development
- IT Management
- System Administration
- Disaster Recovery
- System Deployment
- Itil
- Visio
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