Alicia Bello

Liability Manager @Pearl Holding Group

FL, US

Lead and manage automotive accident repair, ensuring financial, and customer satisfaction goals are achieved.• Specialize in optimizing the claims process for 1st, 3rd party property damage and windshield claims.• Collaborate in building and iterating business requirements for claims processes, leveraging AGILE methodologies to drive continuous process improvements.• Uncover strategies to efficiently manage claims, providing guidance on reserving philosophy, coverage analysis, liability investigations, and overall claim-handling strategy.• Claims managers oversee the processing of insurance claims to ensure the procedure is handled efficiently, accurately, and in a manner that protects the interests of the insured parties while also providing satisfactory customer service.• Responsible for managing the workflow and production work force of the claim.• Set strategy for the resolution of claims and lawsuits.• Manage the liability claims notification process to insurers so that the insurers have sufficient information to investigate claims and monitor the effectiveness of the insurer’s claims handling service. Ensure that claims are redirected to service providers wherever possible and ensure the terms and conditions of contracts are clear and robust.• Identify areas for improved risk management practices within the organization – both property, collision and comprehensive (windshield) related.• Administer and supervise the claims functions of the risk management program for the Company including casualty, automobile liability and other corporate risks, to ensure effective and timely claims processing.• Responsible for overseeing an organization’s compliance with government laws and regulations. Their duties include coordinating with company management to identify potential risks, implementing policies and procedures to uphold laws and regulations and monitoring the company’s adherence to those policies and procedures.

Florida International University

Bachelor, Science in Hospitality Administration

Cooper City

High School Diploma