Alicia Lopez
Customer Success Manager @Optconnect
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WORK HISTORY
Customer Success Manager @Optconnect
Kaysville, UT, US
Direct Management of Customer Success team, with a focus on day-to-day sales operations supporting multiple departments -Provide full 365-degrees of support to all customers -Escalating priorities to specific departments as necessary -Provide analytics based on call volume and requests -Project Manager for new billing software implementation, ensuring interdepartmental collaboration -Heavy focus on process improvement for operational efficiency
EDUCATION
University of Utah - David Eccles School of Business
Master of Business Administration - MBA
Western Governors University
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT ALICIA LOPEZ
I\'m a sales professional with a passion for client success and relationship management. I thrive on developing inter-professional relationships and helping my customers succeed in all aspects. I\'m direct and happy to discuss how I can save you money in the long run and make your business more efficient.
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