Alicia Barbaree

About Alicia Barbaree

As a IT Specialist at Visual Comfort & Co, I deliver prompt and effective end-user…

Experience

1. IT Specialist

   Visual Comfort & Co.

   Jun 2024 — Present · Savannah, GA, US

   Managed network devices and enterprise infrastructure, ensuring 99% system uptime and peak performance.Developed and enforced security policies, reducing critical vulnerabilities by 90% after remediating 900+ findings within two months.Configured and administered Zendesk for enterprise retail users, improving ticket resolution time by 25% and optimizing support operations.Resolved 15+ tickets daily with consistently high customer satisfaction ratings, enhancing IT service efficiency.Served as a key escalation point for complex technical issues, decreasing incident resolution time by 30%Maintained patching compliance for Windows servers and network devices, achieving 100% adherence to security standards.Enrolled and managed Windows and Mac devices in Microsoft Intune, strengthening endpoint security and centralized management.Administered Office 365 tenant, supporting 500+ users across email, SharePoint, Teams, and security configurations.Led firewall administration and rule management, blocking 99% of unauthorized access attempts and improving network security posture.Conducted system hardening across servers and endpoints, resulting in zero major findings during external audits.Executed end-to-end asset management for over IT assets, improving inventory accuracy and lifecycle tracking.Authored and maintained internal knowledge base articles, boosting first-contact resolution rates by 20%.Managed multiple IT projects (deployments, migrations, upgrades), delivering all initiatives on-time and within budget.Facilitated user onboarding and offboarding, ensuring secure and efficient access management within 24 hours of requests.

Education

• Western Governors University

  Bachelor of Science - BS

  2022 — 2024