Alicia Anderson
Claims Manager @National General
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WORK HISTORY
Claims Manager @National General
Aurora, CO, US
Lead a team of 8 liability reps handling non-standard auto liability claims. • Increased contact rate from 75.4% to 80.8% and closing from 91.5% to 98%.• Reduced attorney involvement rate from 30% to 23%, improving cycle time and cost efficiency. • Conduct coaching, performance reviews, and workload assessments to ensure peak performance.• Drive process improvement initiatives and maintain regulatory compliance.
EDUCATION
Colorado State University
Bachelor's degree, Human Resources Management/Personnel Administration, General
ABOUT ALICIA ANDERSON
I’m a process improvement and operations leader with a passion for turning complex…
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