Alice Zhao Ed. D.
Learning Experience Designer Ii @Elevance Health
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WORK HISTORY
Learning Experience Designer Ii @Elevance Health
Indianapolis, IN, US
Design effective and innovative learning solutions for Medicare service associates to enable exceptional member experiences and advocate for whole health- Design and develop highly interactive, compliance-aligned eLearning modules in collaboration with subject matter experts, supporting critical business operations and performance outcomes- Lead projects that integrate emerging learning technologies such as call simulations and gamified microlearning to drive learner engagement and retention- Create and maintain scalable Articulate Storyline templates to streamline content development across teams, ensuring consistency, efficiency, and accessibility in course production- Maintain the New Hire training curriculum, including a series of facilitator and participant guides, assessments, and syllabus- Partner cross-functionally with other instructional designers, trainers, and operations managers to align learning solutions with organizational goals and drive business success.
EDUCATION
Indiana University Bloomington
Doctor of Education - EdD, Instructional Systems Technology
Beijing Normal University
Bechelor of Arts, Chinese Language and Literature (Major) English Language and Literature (Minor)
Indiana University Bloomington
Master's degree, Instructional Systems Technology
ABOUT ALICE ZHAO ED. D.
As an experienced educational technology lead and eLearning designer with a demonstrated…
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