Alice Tran
CX Process Analyst @ PACCAR Parts
- Role
- Cx Process Analyst at PACCAR Parts
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Alice Tran
My career began in oncology clinical research, where I partnered with physicians…
Experience
Cx Process Analyst
Oct 2024 — Present · Renton, WA, US
Manage projects for continuous improvement and quality enhancement within customer-facing processes by working closely with our network of Kenworth and Peterbilt dealers, sales teams, supply partners, and internal customer experience departments to elevate performance and customer impact.• Lead process improvement initiatives by applying continuous improvement tools to optimize processes, reduce defects, and eliminate waste• Provide valuable analysis and actionable feedback to senior leadership on project activities, process enhancements, and cost savings• Utilize Salesforce TCS to pull performance reports, surveys, place orders, and supplier follow-up • Collaborate with cross-functional teams to drive performance improvements and enhance dealer, supplier, and customer metrics• Manage feedback from surveys to guide actionable improvements in the customer experience
Education
University of Washington
Bachelors, Cell/Cellular and Molecular Biology
Seattle University
Master of Business Administration - MBA
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