Alice Sesay Pope

Role: Amazon
Location: Austin, TX, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Alice Sesay Pope

I am a global customer care and operations executive with decades years of experience…

Experience

Amazon
Present

Skills

Customer Relationship Management (Crm)
Business Analysis
Strategy
Risk Management
Retail Banking
Budgeting
Business Transformation
Project Portfolio Management
Strategic Planning
Budgets
Customer Advocacy
Problem Solving
Operations Management
Associate Engagement
Consumer Financing
Vendor Management
Lean Manufacturing
Process Improvement
Analysis
Contact Center Management
Program Management
Consumer Services
Business Process Improvement
Digital Strategy
Training
Call Center Development
 Six-Sigma Process Excellence (Dmaic and Dfss
Dmaic
Leadership
Financial Services
Crm
Management
Call Centers
 Call Center Management
Team Leadership
Customer Experience
Cross-Functional Team Leadership
Business Process
Call Center
Customer Experience Management

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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