Alice Horn

About Alice Horn

Cell: 70••••••75, Email: a••••••••@yahoo.comClearance: DoD Top Secret - Polygraph -28 October 2010, Public Trust Security Clearance - Moderate Background Investigation (MBI): 12/7/2015, Top Secret & Public Trust clearances are current.EXECUTIVE SUMMARYBest and Most Important Job:\"Chief Great Caregiver\" to my mom and assistant caregiver to my dad, both Air Force Veterans! I\'m passionate about the health care and benefits needs of our Veterans, the chronically ill and the elderly. I am a visionary leader who is both innovative and future minded. I\'m a modernization, automation and efficiency expert and know how to streamline processes and practices for best outcomes. I have a proven track record of driving success on teams and offer bespoke solutions to government teams. I\'m often sought after to improve organizations. I\'m always seeking new opportunities and challenges to fully utilize my skills and experience to help others in need.I have 30 years of progressive experience ranging from program management, project management, Agile/DevSecOps practices and tools, business systems analysis and technical writing primarily in support of Department of Defense and Veterans Affairs contracts. I have over 9 years of experience providing technology modernization support to Veterans Affairs projects. I\'m experienced in IT management, planning and evaluation of operating programs. Possess highly refined analytical and research skills. I\'m proficient at conducting forensic analysis of systems to improve customer solutions. I\'m also experienced in management of both large and small teams and diverse projects. I\'m also able to manage a portfolio of projects.Specialties: Program Management, Agile-based Project Management, Business Analysis/Business Process Engineering, Requirements Analysis, Knowledge Management, SharePoint Consulting, IT Governance, Records Management, Risk Management/Mitigation, Change Management, Systems Engineering, Supply Chain Mapping, Enterprise Architecture, Capital Planning Investment Control, Strategic Communications, Social Media Strategist, Digital Media, Public Affairs, Business Development, Proposal Writing, Technical Editing, Technical Writing, Jira, Confluence, ServiceNow, Slack, MS Teams, Content Creator, Futurist

Experience

1. Veteran Experience Services Portfolio Knowledge & Tools Lead

   SAIC

   Oct 2023 — Present · Virginia Beach, VA, US

   Leading effort to standardize VES Release Management policies, practices and toolsets for all VA VES Portfolio IT product releases to provide smooth delivery, operational readiness and service of essential applications to Veterans to ensure seamless and efficient customer service, benefits delivery and health services. VES Portfolio software products serve Veterans, family members and caregivers, VA Healthcare employees and descendants of Veterans.As a modernization, efficiency and automation expert, unifying procedures and automating Agile/DevSecOps practices, testing, risk management, change management, system monitoring, incident management and data pulls for reporting metrics across VES Portfolio teams and products.Provide release management oversight for 70+ products including those for Veterans Relationship Management, Veterans Crisis Line (VCL), Eligibility & Enrollment, Seamless Experience and more including VA bedrock and critical systems.Passionate advocate for ensuring all VES products undergo rigorous 508 Compliance testing to ensure accessibility for all Veterans.Provide training, demos and innovative and cutting edge solutions to assist VES government PMO, operations and development staff to respond quickly to modernize and build high quality solutions. Investigating use of Artificial Intelligence (AI) where applicable. Proponent of Jira Align, Jira and Confluence.Coordinate \"forensic\" activity for rolled back releases with proactive investigation into release issues to prevent reoccurrence and catastrophic impact to Veteran services and healthcare.Provide updates to the Promise to Address Comprehensive Toxics (PACT) Act PMO with VES Portfolio developments, product releases and accomplishments that are related to PACT Act work.Leading VES Portfolio communications efforts with production of bi-weekly newsletter, manage VES Slack channels and manage VES SharePoint and Confluence pages.

Education

• Old Dominion University

  Master's Program in Applied Linguistics (completed 1 semester)

• Radford University

  BA, Anthropology/French

Skills

• Requirements Analysis
• Sharepoint
• Technical Writing
• Enterprise Architecture
• Proposal Writing
• Security Clearance
• Project Management
• Systems Engineering
• Testing
• Analysis
• Information Assurance
• Government
• Business Process
• Records Management
• Risk Management
• Business Development
• Agile Methodologies
• Knowledge Management
• Change Management
• Business Process Re-Engineering
• Digital Media
• Social Media
• Social Media Marketing
• Cpic
• Strategic Communications
• Public Affairs
• Supply Chain Management
• Technical Editing
• Business Analysis
• Metadata Management
• Information Management
• Mission Assurance
• Section 508
• Active Dod Top Secret Clearance
• Satellite Systems Engineering
• Satellite
• Space Systems
• Cyber-Security
• Sharepoint Designer
• Agile Project Management