Alice H.

About Alice H.

Alice is a pro at getting to the “WHAT” of business problems, understanding the incentive to sell and eliciting business requirements from users to executives with 25 years of management and relationship-building experience in vast and varied business environments. Focused on management, sales and process improvement for the first 20 years of her career, Alice was frequently recognized for her tireless efforts to flawlessly execute for her company, her clients, and the shareholders. She was awarded Top Salesperson honors at Starbucks and National City before moving into Sales Development, driving the build of technology solutions to improve bottom line profitability. With an Economics degree from the University of Illinois at Urbana-Champaign, Alice knows and understands the numbers and the impacts they have on both the macro- and micro-economies within an organization. Not only is Alice great at seeing the big picture, she has a sense of humor, is a Latin dancer, a foodie, and she hosts monthly, 100+ attendee wine events for the Northeast Ohio Wine Connection. Specialties: ITIL V3 Foundation Certified; management; project leadership; sales plans; sales incentive; elicitation; budgeting; managing requirements; training; relationship building; service; familiarity with Rational Tools, Excel, Powerpoint, Visio, and Sharepoint; developing Quantifiable Business Objectives; relationship management; sales.

Experience

1. Superhost - Contract Airbnb Host Services

   Airbnb

   Mar 2015 — Present · Raleigh-Durham, NC, US

   Professional achieving 5-star ratings and Superhost Status for 23 consecutive quarters in Top Grossing listing in Durham, NC. Successfully serviced over 700 guest stays and over 1,100 individual customers from 25 countries. Heads up local marketing and sales by responding to all inquiries within 24 hours resulting in a booking rate of over 90% and vacancy rate at less than 8%. Troubleshoots problems and resolves them in a timely manner resulting in 0 Resolution Center Customer claims payouts. Providing quality accommodations resulting in 7% repeat business. High contributor in community forum at Airbnb, recognized by the moderators and highlighted as an expert and quality member achieving level 10 status. Consultant and mentor to other Airbnb hosts and accepted to Co-host in the Durham Market. Product evangelist in various Airbnb media campaigns and in-app features, frequently contributing to new product rollouts and requests for product feedback. Community activist supporting quality hosting within the legal limits of Durham\'s housing laws.

Education

• Lake Park High School

  Degree, College Prep

  1981 — 1985

• University of Illinois Urbana-Champaign

  BA, Economics

  1985 — 1989