Alice Refauvelet

Vice President of Learning and Development @Jack Canfield Companies

Santa Barbara, CA, US

Spearheaded the creation of the company\'s first ever inside sales team, providing training and guidance to consistently surpass goals for program registrations and revenue generation, including a non-competitive Commissioned Sales Structure.Leveraged interpersonal skills and understanding of client needs to cultivate long-term client relationships, with some clients remaining loyal for the entirety of my tenure, spanning 14 years.Developed and implemented hiring, training, and performance management programs, fostering a culture of continuous learning and growth within the organization.Pioneered a warm lead pipeline strategy, which remains a cornerstone of our business. This strategy nurtures relationships with potential clients, resulting in a consistent flow of qualified leads and sustained revenue growth.Recruited, trained, and developed volunteer teams for events, both live and online, ensuring high performance and engagement levels. The magnetism of our approach ensures that volunteers eagerly seek out opportunities to join our teams.Played a key role on the leadership team, orchestrating the intricate adaptation of business operations amidst the challenges posed by COVID-19 restrictions. Successfully introduced virtual training solutions that not only maintained financial stability and sustained revenue growth but also navigated the complexities of keeping longstanding clientele satisfied. Leveraged the strength of longstanding relationships built over years with clients to ensure their loyalty and commitment during uncertain times.Supported the initiative to modularize a trainer certification program, expanding its reach to 100+ countries with over users and generating over $15 million in cumulative revenue.Established scholarship programs to support underserved communities, addressing income disparities and promoting inclusivity within the organization.