Alice Taylor
Customer Operations Manager @BibliU
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WORK HISTORY
Customer Operations Manager @BibliU
EDUCATION
The University of Sheffield
Biomedical Science Hons, Biomedical Sciences, General
ABOUT ALICE TAYLOR
With over 8 years of experience in customer success, I am passionate about helping customers achieve their desired outcomes and grow their businesses. I have a strong background in onboarding, account management, and project delivery. I am currently looking for a new opportunity to join a dynamic and innovative organisation that values a customer-first mindset, integrity, collaboration, and continuous improvement.Customer Success Manager at Playvox- Secured healthy long-term adoption and relationships with customers- Focused on ongoing growth and expansion of customer accounts- Onboarding new customers to the platform, ensuring a smooth transition and providing personalised guidance and advice on how to best use the product to meet their goals- Identified and addressed clients needs, challenges, and opportunities, and to deliver solutions that increased their satisfaction. Skills I applied and developed in this role- Communication- Collaboration- Problem-solving
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