Alice Saiki

About Alice Saiki

As a strategic technology leader with 25 years of experience, I lead business transformation that reimagines employee productivity and experiences with workflow automation and AI. I am passionate about solving business problems with cutting-edge innovations while focusing on outcomes, human-centric approach, and agility. I take great pleasure in building self-empowered teams and amplifying their collective impact by aligning individual strengths with opportunities that support their professional growth. I excel in bridging siloes across the enterprise and unifying teams to accomplish greater objectives collaboratively. I am an avid advocate for developing minority leaders and closing the equity gaps in education by connecting youths to experiential learning and exposure opportunities.Expertise: Management Consulting, Strategic Alignment, Portfolio and Project Management, Product Management, ServiceNow Solutions, Agentic AI, Scaled Agile (SAFe), DevSecOps, IT Service Management, Governance, Risk and Compliance, Mergers and Acquisitions, Technology Industry

Experience

1. Solutions Director, Product Excellence

   ServiceNow

   Jan 2026 — Present · Santa Clara, CA, US

   As a Solutions Director in Customer Success, I partner with customer executives to turn ServiceNow investments into measurable business outcomes with clarity and speed.My role sits at the intersection of strategy and execution: translating AI and platform capabilities into roadmaps grounded in operational reality. Having implemented ServiceNow across IT Workflows, Employee Experience, Risk and Security, and AI, I am excited to bring that Now on Now experience to help customers solve real problems and reimagine how work gets done.With 20+ years leading enterprise transformations, I bring practical perspective and hard-won learning that helps customers navigate complexity and realize value faster.

Education

• Li Po Chun United World College of Hong Kong

  International Baccalaureate

• Louisiana State University

  Information Systems and Decision Science

• University of Minnesota

  Bachelor of Science in Business, Management Information Systems, Finance

Skills

• Cross-Functional Team Leadership
• Mergers
• Solution Architecture
• Scaled Agile Framework
• Agile Methodologies
• Team Building
• Management
• Operational Efficiency
• Leadership
• Data Privacy
• Business Intelligence
• Mergers
• Business Transformation
• Project Management
• IT Service Management
• Oracle HR
• Change Management
• Management Consulting
• Payment Card Industry Data Security Standard (Pci Dss)
• Enterprise Resource Planning (Erp)
• Consulting
• IT Strategy
• Strategy
• Soa
• Enterprise Software
• Team Leadership
• Enterprise Architecture
• Program Management
• Business Process Improvement
• Accessibility
• IT Operations
• Oracle E-Business Suite
• Operations Management
• Risk Management
• Integration
• Project Portfolio Management
• Business Process
• Vendor Management
• Business Analysis
• Cloud Applications