Alice Jhao
Product - Ai Workflow & Operation Enablement Solutions @TikTok
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WORK HISTORY
Product - Ai Workflow & Operation Enablement Solutions @TikTok
Global E-Commerce | Internal Sales & Management ToolingStage: 0–1 → Regionalization → Globalization- Built and deployed an internal LLM-powered AI Agent across 6 TikTok Shop EMEA country teams, owning end-to-end AI delivery from problem framing to launch and optimization- Drove rapid adoption with 35% organization-wide penetration within the first half-day, achieving 78%query satisfaction and generating 21,420 hours of operational time saved- Defined solution scope & roadmap for sales/management tooling including AI agents and workflow automation, piloting 0–1 systems before regional and global rollout- Drove cross-functional alignment (product, sales ops, compliance) to enable scalable adoption- Improved global process efficiency and ensured system compliance during expansion to EU, US, LATAM & APAC (JP).
EDUCATION
Zhejiang University
Exchange Program, Finance & Banking
National Chengchi University
Double Bachelor of Science - BS, Statistics, Money & Banking (Minor - Psychology)
Harvard University
Summer Program
SKILLS
ABOUT ALICE JHAO
Enterprise AI, workflow & systems solutions lead with 8+ years of experience delivering organizational AIdeployments, workflow automation, and data-driven platforms across EMEA, US, and APAC. Proven operator owning end-to-end AI delivery—from scoping to launch—translating AI capabilities into business impacts.
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